Privacy Policy

1. Information We Collect

JENC Investments Limited collects personal information that you voluntarily provide to us when you:

• Request a quotation or consultation
• Contact us via email, phone, or our website forms
• Subscribe to our newsletters or updates
• Engage with us as a client, supplier, or partner
• Apply for employment with us

The types of information we may collect include:

• Contact Information: name, email address, phone number, company name, job title
• Communication Details: any information you provide in messages, emails, or forms
• Technical Data: IP address, browser type, device information, and usage patterns when you visit our website (via cookies)
• Employment Data: CV, qualifications, and references if you apply for a position

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our services, including quotations, project management, and support
• To communicate with you regarding inquiries, requests, or transactions
• To improve our website, services, and customer experience
• To comply with legal obligations (e.g., regulatory reporting, tax, and anti-money laundering)
• To send you relevant information about our services, updates, and events (only with your consent, where required)
• To evaluate employment applications

We will only process your data when we have a lawful basis, such as your consent, contractual necessity, or legitimate business interests.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., hosting, email delivery, analytics). These parties are bound by confidentiality agreements.
• Legal Requirements: When we are required to disclose information by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with appropriate safeguards.

We ensure all third parties adhere to this Privacy Policy and applicable data protection laws.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy

While we strive to protect your data, no transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to ensure your information is safe.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Restrict processing of your data in certain circumstances.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent at any time (where processing relies on consent).

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. The retention period varies depending on the type of data and the purpose:

• Contact & Inquiry Data: Retained for up to 3 years after last interaction, unless a contractual relationship exists.
• Transactional Data: Retained for 7 years to comply with tax and accounting regulations.
• Employment Applications: Retained for 12 months after the recruitment process.

After the retention period expires, we securely delete or anonymise your data.

8. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Where significant changes are made, we will provide a more prominent notice (e.g., via email or website banner).

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

JENC Investments Limited
Plot 11293 Kabitaka area, Solwezi, Zambia
+260 966 026 763
jenc.invest@gmail.com

We will acknowledge and address your concerns as promptly as possible.